FAQs

    How can I place an order?

    • You can place an order thru our website checkout option, Instagram DM or the WhatsApp catalog at + 971 581535114. 

    What can I do, if a product is out of stock?

    • You can send us an email, a DM on Instagram or a WhatsApp message at +971 581535114. When the product is again available, we will contact you, so that you can order it as soon as possible.

    What are the delivery areas and fees?

    • We deliver throughout the UAE:

    Dubai: free delivery

    Abu Dhabi, Sharjah, Ajman: 25 AED

    Ras Al Khaimah, Umm Al Quwain, Fujairah: 30 AED

    • For orders above 280 AED deliveries are free of charge.

    How can I return or exchange my order?

    • Returns of items are made in accordance with our refund policy, which requires that the item be unused, in its original state, with its labels and packaging in an unaltered condition within 7 days after receiving your item.
    • To do so please contact us by email at the following address: info@homelandbykaznav. com
    • We will process your request and send you the instructions to follow, if the return of the item(s) is accepted.
    • The quickest and easiest way to exchange an item is to request a return and then order the right item.

    Which payment methods are available?

    • Credit/Debit cards  
    • Apple Pay 
    • Cash on delivery (Fee: 20 AED) 

    How can I make sure that I order my item in the correct size?